Refund Policy

Right of withdrawal and return conditions

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, takes possession of the goods. If several goods ordered together are delivered separately, the period begins when the last item is received.

To exercise your right of withdrawal, you must inform us at

Jactio e.U.
Owner: Dipl.-Ing. Andreas Janisch
Amalienstraße 2/3
1130 Wien
Austria
Email: shop@womofix.de

by means of a clear statement of your decision to withdraw from this contract. You may notify us by email in particular or use our electronic withdrawal form. You can access it via the “Cancel contract” button in our shop. Use of this form is not mandatory.

If you submit your withdrawal using our electronic form, we will confirm receipt of your withdrawal by email without undue delay.

To meet the withdrawal deadline, it is sufficient for you to send your notification about exercising the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery method offered by us, without undue delay and no later than fourteen days from the day on which we receive your withdrawal notice.

We will make the reimbursement using the same payment method that you used for the original transaction, unless expressly agreed otherwise. You will not incur any additional fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever occurs first.

You must return the goods without undue delay and no later than fourteen days from the day on which you inform us of your withdrawal.

We bear the cost of returning the goods. Once we receive your return or withdrawal request, we will provide you with a free return label and the necessary return instructions.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Voluntary 30-day return policy

In addition to the statutory right of withdrawal, we voluntarily grant you a total return period of 30 days from receipt of the goods. This voluntary return policy does not affect your statutory right of withdrawal.

After the statutory 14-day withdrawal period has expired, the following additional conditions apply to the voluntary return policy: the goods must be returned complete, undamaged and in a condition suitable for resale. Where available, the original packaging should also be used.

To initiate a return, please contact us at shop@womofix.de or use our electronic return or withdrawal form. After reviewing your request, we will provide you with a free return label and return instructions.

Please do not send any items back without first submitting a return or withdrawal request.

Damage and problems

Please inspect your order when you receive it and contact us as soon as possible if an item is defective or damaged or if you have received the wrong item. This allows us to review the issue quickly and offer an appropriate solution.

Exceptions to the right of withdrawal and return

In particular, the statutory right of withdrawal does not apply to goods made to customer specifications or clearly tailored to personal needs. Any further statutory exceptions are governed by the Austrian Distance and Off-Premises Contracts Act (FAGG).

Under our voluntary 30-day return policy, custom-made or personalised items and vouchers are also excluded from return.

Exchanges

The quickest way to receive a different item is to return the original item and place a separate new order for the product you want.

Refunds

We will notify you once we have received and inspected your return. Once the refund has been approved, it will be issued to your original payment method.

Please note that, depending on the payment provider, it may take a few additional days for the refund to appear in your account.

If you have not received your refund after 15 business days, please contact us at shop@womofix.de.